Customer Service

Returns & Exchanges

Returns must be made within 10 days of purchase for a full refund of the purchase price, minus the shipping, handling, or other charges. In some instances, returns may require the customer to contact Customer Service with Credit Card information

Products must be unused, unlaundered, undamaged, in its original packaging, and in good condition. We reserve the right to refuse a refund request if it does not comply with our policy. There is no restocking fee if all requirements are satisfied.

When shipping a return, you must include the Return Merchandise Authorization (RMA), and your packing slip or a copy of your online purchase receipt for proof of purchase.

All return shipping charges must be prepaid. We recommend that you use FedEx, UPS or insured parcel post for your return. Shipping costs for returns are the consumers responsibility. Please keep records of the return tracking information from the package you are returning to ensure that the package is returned to TributeGoods.com.

Ship return packages purchased from TributeGoods.com to:

Tribute Goods Fine Linens
Attn: Returns Department
3637 W. Alabama, #100
Houston, TX 77027

You can expect a refund in the same form of payment originally used for purchase within 30 days of receiving your returned product. Your refund will include the cost of the item, plus any applicable sales tax. Shipping cost will only be refunded if the return is a result of a manufacturer error or a shipping error on our part.

Items purchased from retail stores may not be returned to our online store.

Shipping

Shipping cost is based on the weight of the order.

UPS Shipping Rates within the U.S.

Ground, 2nd Day, Expedited services will be available.

Shipping cost is consumer's responsibility.

Shipping is available within the United States and internationally.

All applicable duty, custom charges, and taxes are not included in the shipping cost and are the sole responsibility of the customer.

Order Processing

Please allow 1 to 3 business days for your order to ship. All expedited orders must be received by 12 p.m. to ensure next day delivery. All orders placed on Saturday and Sunday will be processed on Monday.

Please provide a physical address for delivery. TributeGoods.com does not ship to P.O. Boxes.

To make any changes to your order, you must contact a Customer Service Representative at 713.627.3700. Please note that if your order has shipped, it cannot be changed or cancelled. If we are unable to cancel your order, you may return your order to us for a full refund of the merchandise value, plus any applicable sales tax. You may click on the Returns & Exchanges link to view our Return Policy and Procedure. For further inquiries, you may contact Customer Service.

TributeGoods.com tries to display the most accurate and up-to-date product inventory information. We will notify you directly via email if a product’s availability date changes.

Please contact Customer Service at 713.627.3700 for more information.

Restrictions

The details regarding restrictions are covered on the Returns & Shipping Policy.

Contact Us

Please contact us with your questions and comments by emailing info@tributegoods.com.

If you would like to speak directly with a Customer Service Representative, please call 713.627.3700, 9AM to 5PM CST, Monday through Friday.